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Privacy Policy

Last updated: April 2026

1. Who We Are

JOptimize is operated by Cristalog, a SARL registered in Morocco.
Email: support@joptimize.io
Website: https://joptimize.io

2. Data We Collect

  • Account data: email address, name, and authentication data via Clerk.
  • Usage data: analysis history, plan status, timestamps of analyses performed.
  • Code submitted for analysis: processed to generate the analysis report. Not stored beyond the analysis session unless saved by the user.
  • Payment data: processed by Paddle. We do not store card details.
  • Technical data: IP address, browser type, usage logs for security and performance.

3. How We Use Your Data

  • To provide and operate the JOptimize platform
  • To manage your account and subscription
  • To process payments and issue invoices
  • To respond to support requests
  • To improve the platform via anonymized analytics
  • To comply with legal obligations

4. Legal Basis (GDPR)

  • Contract performance: to provide the service you subscribed to
  • Legitimate interest: security, fraud prevention, platform improvement
  • Legal obligation: compliance with applicable laws
  • Consent: for analytics cookies

5. Data Sharing

We do not sell your personal data. We share data only with:

  • Clerk — authentication
  • Paddle — payment processing and subscription management
  • Railway — backend hosting
  • Vercel — frontend hosting
  • Anthropic (Claude) — AI analysis features (Pro plan only). No source code is sent — only issue metadata.

6. Data Retention

  • Account data: retained while active and up to 2 years after deletion
  • Analysis results: retained until you delete them
  • Source code: not retained beyond the analysis session
  • Payment records: retained for 10 years as required by law

7. Your Rights

Under GDPR and applicable laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Data portability

Contact us at support@joptimize.io. We respond within 30 days.

8. Cookies

  • Authentication cookies (Clerk) — strictly necessary
  • Analytics cookies (Google Analytics) — anonymized usage data. You may opt out via browser settings.

9. Security

We implement industry-standard security measures including HTTPS encryption, secure authentication, and access controls. No system is 100% secure.

10. Contact

For privacy-related questions: support@joptimize.io